Política de envío
Return Authorization
Before sending your item back, you must contact us at tressalluresales@tressallure.com to obtain a Return Authorization Number (RA#). Returns without an RA# will not be accepted.
For a shipping policy, here is what I provide new customers, maybe we can just use this??
Order Processing
- Orders are typically processed within 1-2 business days after payment has been received and verified.
- Orders placed on weekends or holidays will be processed on the next business day.
- Processing times may vary during peak sales periods, holidays, or product launches.
Shipping Carriers
TressAllure ships orders through major domestic and international carriers, including:
- UPS
- FedEx
- USPS (United States Postal Service)
- DHL (for select international shipments)
Shipping Rates
Shipping charges are calculated at checkout based on:
- Destination
- Package weight and dimensions
- Selected shipping speed
- Carrier rates
Any applicable taxes, duties, or customs fees for international orders are the responsibility of the recipient unless otherwise stated.
Order Tracking
Once your order ships, you will receive a confirmation email containing tracking information. Tracking updates are provided directly by the shipping carrier.
Lost, Delayed, or Damaged Shipments
While TressAllure works closely with our shipping partners to ensure timely delivery, we are not responsible for delays caused by:
- Weather conditions
- Carrier service interruptions
- Customs processing
- Incorrect or incomplete shipping addresses provided by the customer
If your shipment arrives damaged, please contact our Customer Service team within 5 business days of delivery and provide photos of the damaged package and product.
International Orders
International customers are responsible for any duties, taxes, customs fees, or import charges imposed by their country. Customs processing times may affect delivery schedules.